Privacy Policy
Last updated: August 16, 2026
Who We Are
This Privacy Policy describes how Certified Utilities and its affiliate Certified Energy LLC ("Certified Utilities," "we," "us," or "our") collect, use, and share information when you visit certifiedutilities.com, request a quote, or otherwise interact with our services.
Information We Collect
- Contact information you submit through quote, contact, or partner forms — including name, email, phone, ZIP code, company, and any notes or utility bill you upload.
- Service inquiry details such as utility type, customer type (residential, commercial, property), and service address information.
- Automatically collected data such as IP address, browser type, referring page, and pages viewed, collected through standard web logs and analytics.
How We Use Information
- To respond to quote requests and provide pricing from Retail Electric Providers, natural gas marketers, and other utility partners.
- To operate, maintain, and improve our website and services.
- To send transactional communications about your request and, where permitted, service updates.
- To comply with legal, regulatory, and PUCT reporting obligations.
Sharing With Providers
To fulfill a quote, we share the information you submit with vetted Retail Electric Providers, natural gas marketers, backup power installers, and water program partners relevant to your request. These providers use your information to prepare pricing and, if you enroll, to establish service. We do not sell your information to unrelated third parties for their own marketing.
Cookies & Analytics
We use cookies and similar technologies for essential site functionality and basic analytics. You can control cookies through your browser settings; disabling them may affect site functionality.
Data Retention & Security
We retain submission data for as long as needed to service your request and to meet legal, tax, and regulatory requirements. We use industry-standard administrative, technical, and physical safeguards. No system is 100% secure, and we cannot guarantee absolute security.
Your Choices
You may request access to, correction of, or deletion of your personal information by emailing privacy@certifiedutilities.com. You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
Children's Privacy
Our services are directed to adults 18 and older. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
Contact
Certified Utilities · Houston, Texas · privacy@certifiedutilities.com · (877) 988-4548